Refund policy
We want you to love what you ordered. If something isn't right, you can request a return or exchange within 7 days of delivery.
Eligibility To be eligible for a return or exchange, items must be:
- Unused, unwashed, and unaltered
- With all original tags, packaging, and labels intact
- Free of makeup, perfume, deodorant marks, or odour
- Accompanied by the original invoice
Non-returnable items
- Innerwear, blouses cut/stitched to custom measurements, and made-to-order pieces
- Items marked "Final Sale" or purchased during clearance sales
- Products damaged due to customer mishandling after delivery
How to initiate a return or exchange
- Email/WhatsApp us at [contact detail] with your order number and reason for return within 7 days of delivery
- Our team will confirm eligibility and share pickup/drop-off instructions
- Once the item passes quality inspection at our warehouse, we'll process your exchange or refund
Exchanges Size or product exchanges are subject to stock availability. If the requested item is unavailable, we'll offer a refund or store credit instead.
Return shipping Reverse pickup is complimentary for eligible pin codes. For non-serviceable pin codes, you may need to self-ship the item to our warehouse; we'll reimburse standard shipping charges upon successful return.
Refund Policy
Refund timelines Once your returned item passes quality inspection, refunds are processed within 5–7 business days:
- Prepaid orders: refunded to the original payment method
- COD orders: refunded via bank transfer or UPI (bank details will be requested), or offered as store credit
Please allow an additional 3–5 business days for the amount to reflect, depending on your bank/payment provider.
Cancellations Orders can be cancelled free of charge before they are shipped. Once an order has been dispatched, it cannot be cancelled — you're welcome to initiate a return after delivery instead.
Damaged or incorrect items If you receive a damaged, defective, or incorrect item, please share an unboxing video/photos within 48 hours of delivery at [contact detail]. We'll arrange a free replacement or full refund, no return shipping cost to you.
Late or missing refunds If you haven't received a refund within the stated window, please first check with your bank/card issuer, as processing times vary. If it's still not showing after 10 business days, contact us at [contact detail] and we'll investigate.